Information We Collect
We collect data to operate effective services and comply with legal requirements. This includes account details such as your name, email, phone number, and verified identity documents.
Device and browser information—including IP address, operating system, and browser type—are automatically collected to enhance security and user experience. Payment details related to Indian local payment methods like UPI and Paytm are also securely stored for transactions.
Our site uses cookies and similar tracking technologies to analyse usage, improve functionality, and personalise content.
How We Use Your Data
Your data is used primarily to provide, improve, and personalise our services. This includes verifying your identity, processing payments, preventing fraud, and tailoring offers.
We also use your data to comply with legal and regulatory obligations, communicate updates or promotional content (with your consent) and enhance our platform’s security.
Cookies and Tracking Technologies
surga19 uses cookies to recognize returning users, manage user sessions, and generate analytics data to optimize performance. Cookies do not contain personal identification information.
You can control and disable cookies via browser settings, though this may affect your browsing experience.
Data Storage and Security
We take rigorous technical and organisational measures to protect your personal data against unauthorized access, alteration, or loss. Data is stored in secure servers with encrypted connections.
Our compliance with data protection laws ensures that your information is handled responsibly and securely at all times.
Sharing Information with Third Parties
surga19 does not sell or trade your personal data. Sharing is limited to trusted partners necessary for operations such as payment processors, security services, and regulatory bodies.
All third parties are contractually obligated to maintain data confidentiality and use your information only to fulfill agreed services.
Your Data Rights
You can request access to your personal data, correct inaccuracies, or request deletion where applicable under Indian privacy laws. To exercise these rights, please contact our support team.
We are committed to responding promptly and transparently to any data-related inquiries or concerns.
Changes to This Policy
surga19 reserves the right to update this Privacy Policy to reflect changes in operational or legal requirements. Updated versions will be posted on this page, with significant updates notified via platform alerts or emails.
Continued use of our services after any changes implies your acceptance of the updated policy.
Contacting Our Support Team
For any questions or concerns regarding your privacy or data protection, please contact surga19 support at [email protected]. Our dedicated team aims to provide timely assistance for privacy-related matters.
